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The Refunds & Returns workflow lets you reverse a sale when a customer changes their mind or an item is faulty. You can refund the full order amount, issue a partial refund for specific items, return stock to inventory, and record store credit for future use. Every refund automatically updates Accounting takings and Products stock levels.
1

Locate the original order

Open the Sales module and go to Orders. Find the transaction you need to reverse using filters for date, branch, or customer name. Open the order detail page.
2

Start a refund

Select the refund or return option from the order detail view. Choose whether to refund the full order or select individual line items for a partial refund.
3

Handle returned stock

If the customer is returning physical items, confirm the quantity being returned to stock. Zentrix Cloud updates the Products inventory count automatically once you submit the return.
4

Choose the refund method

Process the refund back to the original Zenso payment method when possible. If the original tender is not available, you can record store credit so the balance is applied to the customer’s future purchases.
5

Confirm and issue proof

Review the refund summary, then confirm. Print or email a refund receipt to the customer for their records.
Refunds are recorded immediately in Accounting. Double-check the refund amount and returned quantities before you confirm, because reversing a refund may require additional manual adjustments.
Exact button labels and refund options may vary by Zentrix Cloud version. Follow the on-screen prompts in your admin panel.