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Zensios is the built-in unified messaging layer in Zentrix Cloud. It connects WhatsApp, Messenger, Instagram, SMS, and web chat into one inbox. Every conversation is linked to the matching customer record, so your team has full context across Sales, Bookings, and Support.
1

Enable Zensios in Apps

Open the Apps module from the admin sidebar. Locate Zensios and select it to start the connection process.
2

Connect your channels

Add each channel you want to use. This typically involves:
  • WhatsApp: Connect your business account and verify your number
  • Messenger and Instagram: Link your Facebook Business account
  • SMS: Confirm your sender number
  • Web chat: Copy the embed code and add it to your Storefront or external site
3

Map conversations to customers

Zensios attempts to match incoming messages to existing customer records using phone numbers or profile details. Review unmatched conversations and link them manually when needed.
4

Set team access

Choose which staff or branches can view and respond to messages. You can assign conversations to specific team members or allow shared inbox access.
5

Start messaging

Use the unified inbox to read and reply across all channels. Replies are sent back through the original channel the customer used.
If a customer messages you from a new number, you can merge the conversation into their existing record to keep history in one place.
Exact connection steps, channel availability, and verification requirements may vary. Check the in-app Zensios setup for current instructions.

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