How Loyalty Works
Zentrix Cloud’s loyalty programme is designed to be simple for your customers and effortless for your staff:- Points earned per purchase — customers accumulate points based on the amount they spend. You set the earning rate that makes sense for your business.
- Unified across all branches — a customer’s points balance is shared across every location. Points earned at one branch can be redeemed at any other.
- Identified at checkout — customers are recognised by their phone number or email address. No physical cards or apps are needed on the customer’s side.
Setting Up Loyalty
Configure your loyalty programme from the Zentrix Cloud dashboard:- Go to Settings > Loyalty in your dashboard.
- Set your points-per-currency-unit earning rate — for example, 1 point for every LKR 10 spent.
- Choose a redemption threshold — for example, 100 points = LKR 100 off the next purchase.
- Toggle loyalty on or off per counter or apply the setting store-wide, depending on where you want the programme to be active.
Earning Points at the Counter
When a customer makes a purchase, your staff completes these steps to record their points:- At checkout, enter the customer’s phone number or email address into the POS search field.
- The POS looks up the customer’s account and links the transaction to their profile.
- Points are calculated automatically based on the order total and your configured earning rate.
- Complete the transaction normally — the customer’s balance updates in real time as soon as the sale is processed.
Redeeming Points at POS
When a customer is ready to redeem their points, the process is quick and straightforward:- At checkout, enter the customer’s phone number or email address into the POS.
- The POS displays their available points balance immediately.
- Apply the points as a discount with one tap — the order total updates automatically.
- Complete the transaction with any supported payment method for the remaining balance.