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Zentrix Cloud lets you extend your storefront beyond your website — sync your products to social platforms and AI shopping channels so customers can discover and buy wherever they spend their time. Every channel you add is automatically optimised, so you spend less time managing listings and more time growing your business.

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Available Channels

Zentrix Cloud supports two types of sales channels beyond your online store:
  • Social commerce channels — list and sell products directly on the social platforms where your customers already browse and discover new brands. Shoppers can complete a purchase without ever leaving their favourite app.
  • AI-powered shopping channels — connect to AI-driven discovery surfaces that automatically analyse and optimise your product listings for maximum visibility and relevance, matching your catalogue to shoppers who are most likely to buy.

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Connecting a Sales Channel

1

Go to Sales Channels

In your Zentrix Cloud dashboard, navigate to Integrations > Sales Channels.
2

Add a channel

Click Add Channel to see the full list of available social and AI channel integrations.
3

Select the channel

Choose the platform you want to connect and click through to its setup page.
4

Authorise and configure

Log in to the platform when prompted and grant Zentrix Cloud the permissions it needs. Then choose which products or collections to include and set any channel-specific options.
5

Let your products sync

Once configured, your products sync to the channel automatically. No manual publishing needed.

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Product Sync

Zentrix Cloud keeps every connected channel up to date in real time. When you update a product title, adjust a price, or edit stock levels in your catalogue, those changes push to all connected social and AI channels automatically. You manage your product data in one place and every channel stays accurate — no spreadsheet exports, no manual re-entry. Sync covers the following product data across all channels:
  • Product title, description, and images
  • Pricing and any active sale prices
  • Stock availability and quantity levels
  • Product variants (size, colour, and other attributes)
  • Collections and category assignments

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Orders from Social Channels

When a customer completes a purchase through any connected social or AI channel, the order flows straight into your Zentrix Cloud Orders workflow alongside your online store orders. You fulfil, track, and manage every order in exactly the same way — one queue, one process, regardless of where the sale originated. The order record includes the source channel (for example, “Instagram Shopping” or “Facebook Shop”) so you can see at a glance which channel drove each sale. Refunds, cancellations, and post-sale updates made in Zentrix Cloud are also pushed back to the originating channel automatically, keeping the customer experience consistent wherever they bought.
Well-written product titles, accurate descriptions, and high-quality images in your Zentrix Cloud catalogue directly improve your visibility across every connected channel. Optimising your catalogue once benefits all your channels at the same time.