> ## Documentation Index
> Fetch the complete documentation index at: https://help.zentrixcloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews: Manage and Feature Customer Feedback

> Collect, reply to, and feature customer reviews from your Zentrix Cloud storefront and receipts. Build trust by highlighting real feedback.

Reviews in Zentrix Cloud gathers feedback left by customers on your storefront and through receipt links. You can read, reply, and choose which reviews to feature so shoppers see your best social proof.

## View incoming reviews

<Steps>
  <Step title="Open Reviews">
    Select **Reviews** from the main sidebar. The list shows the latest customer submissions with star ratings and comments.
  </Step>

  <Step title="Filter and search">
    Narrow by rating, product, or date range. Use search to find feedback about a specific item.
  </Step>

  <Step title="Read the detail">
    Tap a review to see the full text, customer name, and linked order or product.
  </Step>
</Steps>

## Reply to a review

<Steps>
  <Step title="Open the review">
    From the detail view, locate the reply field.
  </Step>

  <Step title="Write your response">
    Keep it concise and helpful. Thank the customer for positive feedback, or address concerns with next steps.
  </Step>

  <Step title="Publish">
    Submit the reply. It becomes visible alongside the original review on the storefront.
  </Step>
</Steps>

## Feature a review

Featured reviews appear prominently on your storefront to help new customers decide.

<Steps>
  <Step title="Pick a strong review">
    Look for detailed, authentic feedback that highlights a product benefit.
  </Step>

  <Step title="Mark as featured">
    Toggle the feature option. The exact label may vary; check the in-app UI for the current wording.
  </Step>

  <Step title="Check the storefront">
    Open your Storefront or New Storefront module to confirm the review is displaying where you expect.
  </Step>
</Steps>

<Tip>
  Responding quickly to negative reviews can turn a poor experience into a public demonstration of great service. Aim to reply within one business day.
</Tip>