> ## Documentation Index
> Fetch the complete documentation index at: https://help.zentrixcloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zentrix Cloud POS: Multi-Branch Setup and Management

> Connect all your retail locations in one Zentrix Cloud account. Sync inventory, view branch sales, and manage staff across every counter.

Zentrix Cloud POS is built for retailers who operate more than one location. Every branch you add shares the same product catalogue, customer database, and loyalty programme — all managed from a single dashboard. As your business grows, adding a new location takes minutes and slots in without disrupting your existing counters.

## Branch Setup

Each physical retail location is represented as a **Branch** in your Zentrix Cloud account:

1. Go to **Settings > Branches** in your dashboard and click **Add Branch**.
2. Enter the branch name, address, and contact details.
3. **Assign counters** to the branch — each POS counter belongs to exactly one branch.
4. **Assign staff** — link your team members to the branch so they can access the correct counters.
5. **Allocate stock** — assign inventory to the branch so its POS counters draw from the correct stock pool.

## Real-Time Inventory Sync

Every sale made at any counter updates your stock levels instantly. You never need to manually reconcile inventory across locations:

* When a sale is completed, the branch's stock level decreases in real time.
* The dashboard shows **per-branch stock** as well as a **total consolidated view** across all branches.
* Low-stock alerts can be set per branch so you know when to reorder before a location runs out.

## Sales Reporting by Branch

Zentrix Cloud gives you granular visibility into how each location is performing:

* Open the **Reports** section and filter by **branch**, **counter**, or **date range**.
* Compare revenue, transaction volume, and average order value across locations side by side.
* Export reports in standard formats for use in your accounting or business intelligence tools.

## Staff and Access

Staff permissions in Zentrix Cloud POS follow a clear, branch-level model:

* **Staff accounts** are assigned to one or more specific branches. A staff member only sees and accesses the counters in their assigned branches.
* **Managers** can view sales data, manage counters, and update products for their assigned branches.
* **The account owner** has full access to all branches, counters, reports, and settings across the entire account.

## Store-Pickup Routing

When a customer places an order through your online store and selects **store pickup**, Zentrix Cloud routes the fulfilment to the correct branch automatically:

* The customer selects their preferred pickup location during checkout.
* The order appears in the **Orders** queue for the assigned branch, ready for your staff to prepare and confirm.
* Staff at that branch mark the order as **ready for collection**, triggering an automatic notification to the customer.
* When the customer arrives, they confirm pickup at the counter and the order is closed.

This keeps every branch's queue accurate and prevents pick-up orders from being missed or fulfilled by the wrong location.

<Note>
  Store-pickup orders placed through your online store are automatically assigned to the branch the customer chose — your staff see only the orders relevant to their location.
</Note>

<Tip>
  You can add new branches at any time from **Settings > Branches** — existing counters, staff, and sales data are completely unaffected when you expand.
</Tip>