> ## Documentation Index
> Fetch the complete documentation index at: https://help.zentrixcloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zensios: Unified Customer Messaging in Zentrix Cloud

> Zensios brings WhatsApp, Messenger, Instagram, SMS, and web chat into one shared inbox inside Zentrix Cloud so your team can reply faster.

Zensios is Zentrix Cloud's built-in messaging hub. Instead of jumping between WhatsApp, Instagram DMs, Facebook Messenger, SMS, and website chat, every customer conversation arrives in a single shared inbox — so your team can respond faster without switching between apps.

## Supported Channels

Zensios brings together all of the following channels in one place:

* **WhatsApp Business** — send and receive messages on your verified business number
* **Facebook Messenger** — manage conversations from your connected Facebook Page
* **Instagram Direct** — reply to DMs and story mentions from your Instagram account
* **SMS** — send and receive text messages through your connected SMS provider
* **Web chat widget** — chat with visitors directly on your website or online store

## Setting Up Zensios

<Steps>
  <Step title="Enable Zensios">
    In your Zentrix Cloud dashboard, go to **Integrations** > **Zensios** and click **Enable**.
  </Step>

  <Step title="Connect your messaging accounts">
    Link your WhatsApp Business account, Facebook Page, Instagram account, and SMS provider — connect as many or as few as you need.
  </Step>

  <Step title="Add the web chat widget">
    Copy the web chat snippet from the Zensios setup page and paste it into your website's HTML, or use the native Zentrix Cloud store integration to add it without touching code.
  </Step>

  <Step title="Start receiving messages">
    All incoming conversations from every connected channel now appear under **Messages** in your dashboard, ready for your team to handle.
  </Step>
</Steps>

## Handling Conversations

Once Zensios is live, you have full context for every conversation:

* **Assign conversations** to specific team members so accountability is clear and no message falls through the cracks.
* **Use saved replies** to respond to common questions in seconds — create a library of templates your whole team can access.
* **Tag conversations** to label and filter threads by topic, urgency, or follow-up status.
* **View order history** alongside each chat — Zentrix Cloud surfaces the customer's recent orders directly in the conversation panel so you can answer questions without switching tabs.

## Notifications

Go to **Messages** > **Notification Settings** to configure how and when you're alerted. You can set preferences per channel — for example, instant push notifications for WhatsApp while SMS alerts are batched — so your team stays informed without being overwhelmed.

## Automating with Zensios

Zensios supports outbound message automation so you can send order confirmations, shipping updates, and post-purchase messages to customers on their preferred channel. Set up automated message flows from **Integrations** > **Zensios** > **Automations** in your dashboard.

Common automation triggers include:

* **Order confirmed** — send a WhatsApp or SMS confirmation with the order number and estimated delivery.
* **Order ready for pickup** — notify the customer on their chosen channel when their order is prepared at a branch.
* **Order shipped** — send a dispatch message with a tracking link.
* **Loyalty milestone** — reward customers when they reach a points threshold.

Webhooks for inbound messages (a customer replies on any channel) can be forwarded to your own endpoint by configuring a webhook URL under **Integrations** > **Zensios** > **Webhook Settings**. For API access to Zensios messaging capabilities, contact the Zentrix Cloud team at [zentrixcloud.com/contact](https://www.zentrixcloud.com/contact) for API credentials and documentation.

<Tip>
  Connecting the web chat widget to your online store lets customers ask questions without leaving checkout. Faster answers at the point of purchase directly reduce abandoned carts.
</Tip>