> ## Documentation Index
> Fetch the complete documentation index at: https://help.zentrixcloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Zensios: Unified Messaging Across Channels

> Enable Zensios in Zentrix Cloud to connect WhatsApp, Messenger, Instagram, SMS, and web chat into a single inbox linked to customer records.

Zensios is the built-in unified messaging layer in Zentrix Cloud. It connects WhatsApp, Messenger, Instagram, SMS, and web chat into one inbox. Every conversation is linked to the matching customer record, so your team has full context across Sales, Bookings, and Support.

<Steps>
  <Step title="Enable Zensios in Apps">
    Open the **Apps** module from the admin sidebar. Locate Zensios and select it to start the connection process.
  </Step>

  <Step title="Connect your channels">
    Add each channel you want to use. This typically involves:

    * **WhatsApp:** Connect your business account and verify your number
    * **Messenger and Instagram:** Link your Facebook Business account
    * **SMS:** Confirm your sender number
    * **Web chat:** Copy the embed code and add it to your Storefront or external site
  </Step>

  <Step title="Map conversations to customers">
    Zensios attempts to match incoming messages to existing customer records using phone numbers or profile details. Review unmatched conversations and link them manually when needed.
  </Step>

  <Step title="Set team access">
    Choose which staff or branches can view and respond to messages. You can assign conversations to specific team members or allow shared inbox access.
  </Step>

  <Step title="Start messaging">
    Use the unified inbox to read and reply across all channels. Replies are sent back through the original channel the customer used.
  </Step>
</Steps>

<Tip>
  If a customer messages you from a new number, you can merge the conversation into their existing record to keep history in one place.
</Tip>

<Note>
  Exact connection steps, channel availability, and verification requirements may vary. Check the in-app Zensios setup for current instructions.
</Note>

## Next steps

* [Explore the Apps module](/apps/overview)
* [Manage your customer records](/customers/overview)